Shipping policy
Shipping Policy
Effective Date: August 19, 2025
Thank you for shopping with Swiss Crown. We are committed to delivering your jewelry safely, securely, and on time. Please review our shipping terms below.
1. Order Processing
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Orders are processed within 1–3 business days after payment is successfully received.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During sales, festivals, or promotional periods, processing may take additional time.
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Once your order has been shipped, you will receive a shipping confirmation and tracking details, where available.
2. Shipping Time
Estimated delivery times are:
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Domestic Orders (India): 3–7 business days after dispatch.
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Remote or Extended Areas: Delivery may take an additional 2–5 business days.
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International Orders: Delivery time varies depending on the destination, customs clearance, and local courier services.
Please note that delivery estimates are approximate and are not guaranteed.
3. Shipping Charges
Shipping charges will be displayed at checkout before you complete your purchase.
Swiss Crown may offer free shipping on selected orders, products, or promotional campaigns. Any applicable free-shipping offer will be clearly mentioned on the website.
4. Order Tracking
Once your order has been dispatched, tracking information will be shared with you through the contact details provided during checkout.
You may use the tracking information to check the status of your shipment.
5. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address, including:
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Full name
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House/building number
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Street/locality
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City
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State
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PIN/ZIP code
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Contact number
Swiss Crown will not be responsible for delays, failed deliveries, or additional shipping charges caused by an incorrect or incomplete address provided by the customer.
6. Delayed or Lost Shipments
Although we work with reliable shipping partners, delays may occasionally occur due to weather conditions, transportation issues, customs procedures, public holidays, strikes, or other circumstances beyond our control.
If your order appears to be significantly delayed or lost, please contact our customer support team so that we can assist you in coordinating with the shipping carrier.
7. Damaged Packages
If your package appears damaged or tampered with at the time of delivery:
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Please take photographs/videos of the package before opening it.
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If possible, refuse delivery of a visibly damaged or tampered package.
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Contact Swiss Crown customer support as soon as possible with your order number and supporting photographs/videos.
This information may be required to investigate the issue with the courier.
8. Undelivered or Returned Orders
If an order is returned to Swiss Crown because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to receive the package, additional shipping charges may apply for reshipment.
Any refund for a returned order will be subject to Swiss Crown's applicable Refund and Return Policy.
9. International Shipping
For international orders, customers may be responsible for applicable customs duties, import taxes, local taxes, or other charges imposed by the destination country.
Swiss Crown does not control these charges and recommends that customers check their country's applicable import regulations before placing an international order.
10. Delivery Confirmation
An order will be considered delivered once the shipping carrier confirms delivery to the address provided at checkout.
If the tracking information shows that your package has been delivered but you have not received it, please contact us promptly so we can assist you.
11. Contact Us
If you have questions about your shipment, delivery status, or shipping policy, please contact Swiss Crown through the customer support details or Mail ID provided on our website.
Swiss Crown
Jewelry & Accessories
Email: help.swisscrown@gmail.com
Website: www.swisscrown.com
Swiss Crown reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated effective date.